ContiTech OESL Japan Customer Service Engineer

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August 13

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Continental

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Automotive • Technology • Sustainability

Continental is a technology company that develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the company is focused on innovation in areas like autonomous mobility, connectivity, electric mobility, and safety technologies. Continental is a leader in developing smart and sustainable tire technologies and offers a wide range of industrial solutions. The company is committed to sustainability, emphasizing carbon neutrality, emission-free mobility, and a circular economy. With a global presence, Continental also offers extensive career opportunities across various fields, including software engineering, IT, and sales, contributing to the future of mobility solutions.

10,000+ employees

Founded 1871

📋 Description

• The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations. For this purpose he/she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments/ plants regarding sorting actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues. Main tasks could be as follows but not limited Establishes a trusting relationship with the customer’s plant engineers, line operators, quality departments, logistic departments and customers service organizations in all assigned customer plants Performs regular proactive visits to relevant customer locations at a frequency agreed with the customer. Operates as the initial direct contact and response person to customer’s complaints (if applicable). Coordinate activities of external Quality Service Providers in relevant plants of assigned customers Coordination of sorting or (if applicable) rework actions at the customer facilities and implements immediate actions to minimize customer disruption. Provide a true reflection of the customer plants perception of CT OESL’s quality performance by customer plant specific Performance Monitoring and information to internal stakeholders Provides quick and accurate feedback to the manufacturing plants and if applicable to the Segments regarding quality/manufacturing issues Coordinates the transfer of return parts to relevant OESL plants / analysis centers and, if applicable, registers complained parts in the return database. Engage Plant Quality and CQM when an escalation is imminent and when Plant Quality needs to be on-site at Customer to handle critical situations. Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs. Support of product changes, customer plant trial runs and of safe launch activities at customers facilities.

🎯 Requirements

• 理工系大学にて機械工学、電器工学または近しい学位を取得された方 または技術者として同等の教育を受けた者で、さらにビジネススキルを有すること • 自動車業界において5年以上の職務経験、またOEM顧客との直接取引経験を有すること • ネイティブレベルの日本語力(読み書き会話)お持ちの方 • ビジネスレベルの英語力(海外拠点とオンライン会議ができる)お持ちの方 • 自動車運転免許証(普通免許)お持ちの方 • [望ましいスキル] • プロジェクトおよび/またはプロセスの経験 • 担当顧客の品質要件およびツールに関する知識(報告書/スコアカードを含む) • 一般的な品質メソッドとツールの知識 • IATF要求事項の知識 • コミュニケーションスキル(交渉および紛争解決テクニックを含む) • 計画および組織化スキル