Sales Audit Team Leader

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November 19

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Contour Education

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Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

📋 Description

• Lead and coach a team of Sales Auditors to deliver consistent, measurable quality. • Define and enforce clear standards for audit accuracy, output, and turnaround time. • Review audit reports for clarity, completeness, and alignment with guidelines. • Run regular calibration sessions to reduce variance in judgment and maintain fairness. • Audit sales calls, CRM entries, documentation quality, data accuracy, and compliance with sales SOPs. • Identify patterns, gaps, and process deviations across multiple sales workflows. • Maintain organised documentation of audit findings and team performance. • Design and refine audit templates, rubrics, and scorecards. • Track audit throughput, error patterns, and weekly performance metrics. • Prepare weekly summaries and insights for sales management teams. • Identify recurring issues based on audit data and propose structured improvement plans. • Work with Australia Sales Management to address root causes and improve workflow efficiency. • Partner with internal teams to implement updated SOPs, documentation changes, and system-level enhancements. • Conduct audits yourself to understand the existing system, establish credibility, and set quality expectations.

🎯 Requirements

• Graduate degree in any discipline • 3 to 5 years of experience in auditing, operations, or process management, including 1+ years in a team lead or supervisory role • Strong analytical and problem-solving skills • Excellent written communication and documentation skills • Experience building structured systems, templates, or tracking tools • Ability to lead by example and maintain high standards during high-volume periods • Comfortable working AEDT/AEST shift timings.

🏖️ Benefits

• Remote-first: You can work from anywhere in India. • Competitive salary: The role offers a package of ₹8 – 10 LPA. • Structured workweek: You will work 8 hours per day, 6 days a week, with one fixed weekday off. • Defined systems: You will work with clear SOPs, strong templates, and predictable workflows. • Growth potential: You’ll gain exposure to system design, quality management, and cross-functional operations. • Leadership pathway: There is significant scope to build and scale the audit function over time. • Transparent culture: You will work in a feedback-driven environment that values ownership, clarity, and continuous improvement.