Student Experience – Operations Associate

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October 31

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Contour Education

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Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

📋 Description

• Update student records, attendance, and routine follow-ups according to defined schedules. • Coordinate between academic, operations, and service teams to ensure smooth scheduling and clear communication. • Respond to student or parent queries with professionalism and accuracy. • Maintain up-to-date learning materials and student data across systems. • Follow structured routines for service and quality checks to ensure students receive accurate information and support. • Track key metrics and reports that monitor performance across teams. • Process invoices and verify remittances in a timely and accurate manner. • Assist with payment-related queries and maintain clear documentation of transactions. • Collaborate with finance and operations teams to ensure data accuracy and consistency in billing systems. • Support process improvements and help identify areas where efficiency or structure can be strengthened.

🎯 Requirements

• A graduate degree in any discipline. • 1-2 years of experience in operations, service support, or administrative roles. • Strong verbal and written communication skills in English. • Excellent attention to detail and accuracy in data handling. • Ability to manage multiple tasks while maintaining consistency across processes. • A proactive, problem-solving mindset with strong ownership and follow-through.

🏖️ Benefits

• Remote-first work: Operate from anywhere in India while collaborating with global teams. • Competitive salary : ₹4.5 LPA with regular reviews based on performance. • Structured environment: 8 hours per day, 6 days a week, with one fixed weekday off. • Career growth: Exposure to operations strategy, systems management, and process improvement, with the potential to move into a specialised or team-lead role over time. • Autonomy and ownership: Take responsibility for your own workstreams and contribute to refining how we deliver operational excellence at scale. • Cross-team collaboration: Work closely with operations, finance, and academic teams to ensure consistency and quality across the student journey.