Customer Success Manager

4 days ago

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ContractHero | Digital Contract Management

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SaaS • Artificial Intelligence • B2B

ContractHero | Digital Contract Management is a SaaS company offering AI-powered contract lifecycle management software that helps businesses centralize, analyze, and automate contract processes. Its platform uses OCR and AI to extract and categorize contract data, provides dashboards for a comprehensive contract overview, automated deadline and reminder management, digital signatures, customizable templates, role-based access, and integrations. Designed for finance, legal, procurement and operations teams, ContractHero emphasizes security (ISO 27001, GDPR-compliant) and aims to reduce costs, save time, and surface financial and risk-related insights.

11 - 50 employees

Founded 2020

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Full ownership of the entire customer lifecycle: from handover by the sales team through structured onboarding to long-term customer retention • Conducting training sessions, activation initiatives, and regular strategy meetings • Ongoing support and active problem-solving for day-to-day challenges • Continuously developing customer relationships through tailored consulting and optimization of product usage • Independent responsibility for upselling and cross-selling within your customer portfolio • Building sustainable relationships with relevant stakeholders on the client side • Communicating customer feedback to internal teams for product improvement • Contributing to the optimization and scaling of our customer success processes

🎯 Requirements

• Several years of professional experience in customer success, account management, or a comparable client-facing role • Strong communication skills, empathy, and a solution-oriented mindset • Independent, structured, and proactive working style with a high degree of ownership • Enthusiasm for customer retention, technology, and sustainable collaboration • Fluent German and good English skills; additional languages are an advantage (e.g., French)

🏖️ Benefits

• Individually customizable career path – e.g., progression to Senior Customer Success Manager within 12 months • 100% remote within Germany or work from our Berlin office – you decide where you're most productive • Regular team events (e.g., Mallorca, Berlin, Mecklenburg Lake District) and a genuine team spirit • Mentoring and targeted training in communication, customer development, and technology • Attractive fixed salary plus performance-based bonus • Flat hierarchies, significant ownership, and direct interaction with the founders • A motivated and supportive team with a genuine passion for collaboration and growth