Mid-level Implementation Analyst

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18 hours ago

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Convenia

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HR Tech • SaaS • Enterprise

Convenia is a digital platform that offers automated HR and payroll solutions for small and medium-sized enterprises (SMEs). It simplifies processes such as employee onboarding, benefits distribution, vacation management, and payroll handling, while providing features for performance evaluation and integration with accounting systems. Designed to enhance efficiency and compliance, Convenia centralizes HR functions, ensuring a streamlined experience for both HR departments and employees. This platform aims to promote a digital culture within organizations, making human resources more strategic and responsive to the needs of employees.

51 - 200 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🏢 Enterprise

📋 Description

• Welcome clients, explaining the onboarding flow and guiding them through the entire process until activation; • Train clients on the platform in a clear, practical manner according to their purchased plan and needs, using learning techniques, identifying opportunities for improvement, and promoting increased adoption of our product; • Strategically represent the client's perspective by analyzing current processes and actively contributing to continuous improvement, incorporating efficiency and best practices; • Guide and instruct clients to complete their initial platform configurations for first access and value delivery; • Create educational and help materials to increase client engagement with the platform; • Implement practices that reduce friction and contribute to a customer-centric culture; • Collaborate with Sales, Customer Success, Product, and Marketing teams.

🎯 Requirements

• Strong knowledge of Customer Success processes; • Basic to intermediate knowledge of HRTech platforms (Convenia and others); • Practical knowledge of Google Workspace (Google Sheets, Google Docs, etc.); • Hands-on experience with CRM systems (preferably CustomerX and HubSpot); • Experience working in an HRTech is a plus; • Knowledge of payroll and HR is a plus.

🏖️ Benefits

• BRL 1,200/month on the iFood Benefits card for meal and food allowances • BRL 500 home office allowance balance on iFood Benefits • Unimed compact health insurance plan (no co-payment and no deductions for the primary insured) • Bronze dental plan • Life insurance • Pipo Saúde – health benefits partner • Wellhub (formerly Gympass) • Kaledo – our perks club • Zenklub – mental health and emotional well-being platform • Creditas – payroll loan and salary advance services • Unit – financial advisory • Childcare allowance • Birthday day off