Technical Support Specialist

🕒 July 31

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment. • Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. • Reads blueprints, schematics, manuals, and other specifications to determine installation procedures. • Interprets manuals, schematics, and wiring diagrams, and repairs equipment. • Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. • Writes a variety of non-routine programs for systems. • Acts as a mentor to less experienced staff. • Performs other duties and responsibilities as requested or required.

🎯 Requirements

• Education: High School/GED or equivalent experience • Minimum Experience: 2+ years of previous, related field experience. • Preferred Experience: Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave