Customer Service Representative II

Job not on LinkedIn

3 days ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

+1 more states

🦌 Connecticut – Remote 🗻 New Hampshire – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Brenntag

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B2B • Chemicals • Logistics

Brenntag is a global leader in chemical distribution, playing a crucial role in the supply chain for various industries by providing comprehensive solutions in ingredients and specialty chemicals. The company partners with both suppliers and customers to offer an extensive product portfolio along with location-based services that cater to specific market needs. Brenntag's commitment to innovation, efficiency, and safety makes it an essential player in the chemical distribution landscape.

10,000+ employees

🤝 B2B

📋 Description

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer • Verifies all shipping, billing, pricing, and purchase order information • Enters special instructions related to orders, customer requests/code maintenance, and notes • Update customer files with quoted pricing, new items, address changes, delivery instructions, etc • Communicate and provide necessary support to sales staff while in the field • Regularly communicates with internal and external customers on various issues • Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary • Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders • Documents and resolves customer complaints • Process customer product returns in a timely manner and in accordance with prescribed and documented procedures • Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures

🎯 Requirements

• 2+ years of experience in Customer Service or similar discipline • Chemical Distribution or Manufacturing is a plus • Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills • Excellent interpersonal skills with a passion for collaboration • Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking • Dedication to teamwork, customer satisfaction, and results • Excellent written/oral communication skills • Willingness to work overtime, have on-call hours, or work after hours • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools

🏖️ Benefits

• Paid parental leave • Education assistance program • Employee assistance program • Various healthcare plan options • 401(k)