Senior Data Scientist, Retention – Product

🕒 June 22

🇺🇸 United States – Remote

💵 $160k - $185k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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CookUnity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🍽️ Food & Beverage

🏭 Manufacturing

🛍️ eCommerce

Food & Beverage • Manufacturing • eCommerce

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

📋 Description

• Churn & retention modeling: Build churn/survival models and lifecycle-state models that flag at-risk customers early and anticipate where each customer is heading. • Intervention & reason understanding: Power the retention interventions that act on that risk — save flows, skip/pause deflection, lifecycle messaging — and classify why customers churn so the response fits the reason rather than being generic. • Resurrection & win-back: Develop propensity models and personalized experiences that bring churned customers back. • Personalization & Next-Best-Action: Decide the right action, offer, and message per customer across product surfaces, with an uplift layer measuring incremental impact. • Offer & promo optimization: Determine who gets an incentive, when, and at what value — maximizing retained revenue without over-discounting. • Production & MLOps: Own the full model lifecycle and ship models into the systems where they act; handle monitoring, retraining, and drift. • Experimentation & incrementality: Design experiments and uplift measurement so we intervene on movable customers and not on those who'd retain anyway.

🎯 Requirements

• 5-8+ years in data science, applied ML, or statistics, shipping production models. • Retention/churn depth: churn prediction, survival / time-to-event modeling, and lifecycle-state models in a subscription or recurring-revenue context. • Causal & experimentation rigor: uplift/incrementality measurement and A/B testing, with the judgment to separate true impact from selection effects. • End-to-end ML & MLOps: building, validating, and deploying models in production (CI/CD, registries, containerization, orchestration, monitoring). • Engineering & tooling: strong Python (pandas, scikit-learn, gradient boosting; deep learning a plus), SQL, code hygiene and reproducibility. • Collaboration: excellent communication; able to embed with Product/CRM/Marketing and turn models into decisions. • Education: BS in a quantitative field required; MS/PhD preferred. • Ability to leverage generative AI to increase output quality and speed.

🏖️ Benefits

• 🩺 Health Insurance coverage • 🌅 401k Plan • ⛱ Unlimited PTO • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • 🐣 Paid Family leave • 🕯 Compassionate Leave: 3-5 days each time the need arises • 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly • 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. • 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle • 👩🏾‍🏫 Personalized Spanish coach • 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!