Freelance Community Manager – Weekend and Public Holiday Cover

🔥 21 hours ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coolr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📣 Marketing

📱 Media

🤝 B2B

Marketing • Media • B2B

Coolr is an independent social media agency made up of creatives, social experts, content publishers and change-makers. Wired into popular culture, the agency creates social-first campaigns, influencer partnerships, content production and audience engagement strategies for brands such as Burger King, Lidl, Deliveroo and Samsung. Headquartered in London with a presence in New York, Coolr focuses on scaling brands’ social presence and producing cultural, award-seeking work.

📋 Description

• Respond to customer queries and comments across TikTok, Instagram, Facebook and other social channels • Provide helpful, timely and on-brand responses • Monitor relevant conversations and trends beyond the brand’s own channels • Actively comment on trending content using native platforms and scheduling tools such as Sprinklr and Arwen • Conduct daily searches for brand-related content and keywords, including active campaigns • Monitor and engage with user-generated content and influencer posts • Reshare relevant TikTok content to amplify reach and community involvement • Adjust keyword searches for marketing campaigns and brand sponsorships • Conduct daily content sweeps to identify real-time engagement opportunities • Collaborate with the social creative team to reshare approved UGC on Instagram Stories • Engage with viral trends and conversations • Monitor social channels for negative sentiment and emerging risks • Flag and escalate concerning comments or content to appropriate internal teams

🎯 Requirements

• Strong customer service skills and a genuinely helpful, solutions-focused approach • Confident communicating with customers across social media • Good understanding of TikTok, Instagram, Facebook and other social platforms • Comfortable handling customer queries, comments and feedback in a calm and professional way • Awareness of social trends and online culture • Available to work every weekend and UK public holiday for the duration of the booking • Professional proficiency in English

🏖️ Benefits

• Fully remote work arrangement • Freelance engagement for 3–6 months • Opportunity to work with a leading travel brand • Supportive, inclusive team culture • Opportunities to work on ground-breaking, award-winning and impactful campaigns • DE&I-focused workplace environment