Copper
SaaS • B2B • Enterprise
Copper is a customer relationship management (CRM) platform designed to enhance productivity and manage customer relationships effectively. Integrated seamlessly with Google Workspace, Copper allows users to organize contacts, track deals, manage projects, and automate tasks. It serves a variety of industries including agencies, consulting, media, financial services, construction, and technology by providing tools to streamline communication and collaboration. With features like email tools, mobile app access, and various integrations, Copper helps teams manage their entire customer journey from lead collection to deal closure while providing insightful custom reports. It is trusted by over 30,000 companies of all sizes.
51 - 200 employees
Founded 2013
☁️ SaaS
🤝 B2B
🏢 Enterprise
💰 $15M Series C on 2019-05
Customer Success Specialist
Job not on LinkedIn
October 23
Copper
SaaS • B2B • Enterprise
Copper is a customer relationship management (CRM) platform designed to enhance productivity and manage customer relationships effectively. Integrated seamlessly with Google Workspace, Copper allows users to organize contacts, track deals, manage projects, and automate tasks. It serves a variety of industries including agencies, consulting, media, financial services, construction, and technology by providing tools to streamline communication and collaboration. With features like email tools, mobile app access, and various integrations, Copper helps teams manage their entire customer journey from lead collection to deal closure while providing insightful custom reports. It is trusted by over 30,000 companies of all sizes.
51 - 200 employees
Founded 2013
☁️ SaaS
🤝 B2B
🏢 Enterprise
💰 $15M Series C on 2019-05
📋 Description
• Support a segment of our customer based, correlated to strategic initiatives • Act as a consultant in order to drive success and adoption conversations with our customers through discovery, workflow mapping, and feature training • Use outcome KPIs to work competitively within the cohort of supported customers, managing inbound opportunities • Influence monthly to annual subscription conversions • Help define and develop strategies to increase key feature adoption, identify risk, and increase retention • Partner with our Customer Success Manager to identify high risk or high potential customers in need of ongoing strategic support • Partner with our Account Management Team to identify subscription tier and seat size expansion opportunities • Function as the voice of the customer, sharing feedback with Product and Engineering to ensure the platform scales in our customers’ best interest, while keeping Go To Market Strategy in mind • Become a subject matter expert on our product and our competition
🎯 Requirements
• 2-3 years relevant work experience in a customer-facing customer success, onboarding, account management or strategic consulting organization. • SaaS experience is preferred • Experience with discovery, problem identification, and application of solutions based on customer needs • Demonstrable experience in meeting KPIs to achieve shared business goals • Bachelor's Degree is required
🏖️ Benefits
• Competitive salary • Comprehensive benefits and time-off/leave policies • Unlimited vacation • Flexible fully remote work hours • Generous stock options • Maternity/paternity top-up • Monthly internet and cell phone allowance • Learning & Development program
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