Client Success Manager

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July 22

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Cordial

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B2B • SaaS • Artificial Intelligence

Cordial is a marketing technology company that specializes in cross-channel messaging and data-driven personalization. It offers a suite of tools including AI-driven customer data platform, journey orchestration, and identity resolution to enhance the personalization of marketing campaigns across email, SMS, and mobile apps. Cordial integrates customer data and orchestrates campaigns to drive higher revenue per message and improve marketer productivity, earning recognition for its AI capabilities. The platform helps businesses understand customer behaviors, create unified profiles, and execute marketing strategies at scale, all while ensuring a more human user experience.

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Responsible for ensuring the success of a portfolio of Cordial’s Commercial clients. • Client partner, strategic account owner, advocacy, and alignment of technology and expertise. • Owns client relationship post-sale, included in pre-sales discovery conversations. • Develop client success plans, engage executives, manage commercial relationships. • Proactively manage competitive threats. • Drive timely renewals, focus on continual expansion of integration with clients.

🎯 Requirements

• Bachelor’s degree and 4+ years working in a client management role at a SaaS company, preferably with experience in CRM. • Balanced mix of strong technical aptitude and commercial instincts. • Relationship builder, capable of building long term relationships with all levels of a client’s organization. • Self-Starter. Organized, a problem solver, passionate about detail. • Excellent written and oral communications skills. • Navigates well in organizations, works cross-functionally, and has strong negotiation skills. • Capable of managing multiple projects and clients simultaneously. • Track record of delivering results in a dynamic, autonomous start-up environment.

🏖️ Benefits

• Equity and bonus • Robust benefit plan (medical/dental/vision/life) • 401k match • Flexible time off • Monthly wellness and cell phone stipends • Childcare and continued education yearly reimbursements • Healthy work/life balance • Strong dedication to DE&I efforts • Respectful and open culture