CoreX
B2B • Enterprise • Telecommunications
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
11 - 50 employees
🤝 B2B
🏢 Enterprise
📡 Telecommunications
Customer Service Specialist, Swiss German
Job not on LinkedIn
October 28
🗣️🇩🇪 German Required
CoreX
B2B • Enterprise • Telecommunications
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
11 - 50 employees
🤝 B2B
🏢 Enterprise
📡 Telecommunications
📋 Description
• Provide thoughtful, user-friendly support via phone and ticketing system. • Support Swiss German-speaking users with all inquiries — from onboarding to complaint handling. • Acquire deep platform knowledge and contribute to FAQ updates and internal documentation. • Keep precise, helpful records in support systems and report recurring issues to product or operations teams.
🎯 Requirements
• Swiss German at native or near-native level • Residency in Croatia, Serbia, or Bosnia and Herzegovina • Strong problem-solving skills and high attention to detail • Empathetic communication style, able to put yourself in others' shoes and handle challenging conversations with confidence • Comfortable with digital tools and quick to learn new platforms • Experience in customer service is required • English skills (B1 or higher) are a plus but not required
🏖️ Benefits
• An employer that cares about your work experience and wellbeing • Stable and competitive pay • Regular Monday-to-Friday working hours — for a healthy work–life balance • Opportunity to work from home (Bosnia and Herzegovina, Croatia, or Serbia) • Additional vacation days based on length of service • Career growth and development opportunities • MultiSport membership (currently available in Croatia only) • A great, open team that values transparency, trust, and collaboration
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