Customer Success Associate – German Speaker

October 15

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Corsearch

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Security • Artificial Intelligence • eCommerce

Corsearch is a global leader in brand protection and trademark infringement, empowering companies to safeguard their most valuable assets. With a focus on intellectual property, Corsearch helps protect brands against infringement, counterfeit, and digital threats through AI-powered data, deep analytics, and professional services. Trusted by over 5,000 customers worldwide, Corsearch enables brand owners to monitor and control the use and misuse of their brands in an increasingly complex digital environment. The company offers comprehensive online brand protection solutions, including anti-counterfeiting and antipiracy measures, supporting brands to market their assets, drive growth, and optimize brand presence against threats.

1001 - 5000 employees

🔐 Security

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• As an Associate Brand Protection Partner, you will own the client relationship related to value delivery, with primary responsibility for client satisfaction and retention. • You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager) and for ensuring that this strategy is delivered by your team. • You will be the primary point of escalation for your customers and will monitor their health on a regular basis. • Create, drive, and continuously improve the strategy for customer. • Agree on KPI’s or other success measures with the customer. • Actively monitor and report on progress for all customer programs. • Provide regular performance feedback for all Client Manager/ Coordinators working in your team. • Deal with customer communications and escalations in a timely manner to ensure quick resolution. • Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements. • Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.

🎯 Requirements

• Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) • Fluent in German and English • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. • Strong customer service skills. • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations. • Must be able to identify problems, analyze data, and develop solutions to address them. • Must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting • Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. • Effective communication is key to successful client programs. • Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. • Ability to build and maintain strong relationships with clients and internal teams • Ability to take a strategic and analytical approach, while being capable to understand trends. • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. • Motivated and results-driven individual who takes a high degree of responsibility in their work. • Strong risk assessment and risk mitigation skills.

🏖️ Benefits

• Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. • Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. • Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. • Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.