Principal Services Design Architect

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Coupa Software

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SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

📋 Description

• Act as a functional Procure-to-Invoice subject matter expert supporting pre-sales efforts and service scoping discussions to accelerate the close of professional services SOWs. • Drive customer design health assessments within the install base to identify process inefficiencies and propose optimization opportunities across procurement and upstream systems. • Contribute to strategic value roadmap engagements, collaborating with Sales to shape solution direction and connect technology to desired business outcomes. • Partner with Services Sales to scope functional services requests, aligning delivery needs with domain best practices and scalable product configurations. • Support the handoff from sales to services, ensuring continuity from presales solutioning into project initiation and delivery. • Collaborate cross-functionally with product management to influence roadmap decisions, participate in design reviews, and advocate for prioritized serviceable enhancements. • Author and develop new services offerings aligned to product capabilities and evolving customer needs. • Assist in scoping and shaping early services for new or emerging product capabilities, working closely with product teams and early adopters. • Maintain and contribute to standardized templates, knowledge repositories, and proposal accelerators that scale presales and solutioning activities across teams.

🎯 Requirements

• 10+ years of experience in Procurement and Accounts Payable domain consulting, ideally with both implementation and presales background. • Deep functional expertise in global invoicing, e-invoicing mandates, and regional tax compliance (e.g., VAT, GST), with the ability to translate complex business and regulatory requirements into scalable platform-based solutions • Strong experience working in or with software providers on enterprise spend management implementations and service offerings. • Coupa experience is highly desirable, specifically in Procure-to-Invoice core modules. • Skilled at conducting solution assessments, identifying process gaps, and making high-impact architectural and functional recommendations. • Demonstrated success working with Sales or Services Sales teams to shape and close consulting SOWs or technology-led transformations. • Excellent interpersonal and communication skills – able to influence stakeholders across Product, Sales, Services, and Customer Success. • Experience creating content for customer-facing deliverables (e.g. roadmaps, SOWs, presales proposals, design briefs). • High comfort navigating ambiguity and balancing strategic thinking with hands-on solutioning. • Highly self-motivated and organized, with an ability to lead across global, matrixed teams.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.