IT Manager – CCS Cloud

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November 13

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C-PRO Serviços

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Recruitment • HR Tech • B2B

C-PRO Serviços is a human capital and BPO services company that connects businesses with highly qualified professionals and manages customized workforce projects. With over a decade of experience and integration of advanced technology (ERP/WMS, digital recruitment and onboarding with AI, time tracking and mobile apps), it offers staffing, permanent and temporary hiring, body shop project execution, and supplier/financial workflow management, emphasizing legal compliance and data protection. The company operates as part of Grupo Cosmo and serves enterprise clients across multiple sectors with B2B staffing and HR solutions.

51 - 200 employees

Founded 1998

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Gather detailed requirements and create system specifications. • Translate business requirements into comprehensive technical system specifications. • Map/document dependencies and influences of new system requirements. • Responsible for creating and maintaining structured, system-specific documentation. • Work with project managers and development teams to ensure implemented functionality meets architecture and design guidelines. • Responsible for producing release notes and roadmaps. • Cultivate strong relationships with program stakeholders and maintain transparent communication. • Support the entire development lifecycle and review QA team test cases to ensure adequate testing. • Provide specialized technical knowledge for change management processes and systems. • Identify new trends in Contact Center and discuss them with business areas. • Define the final vision for proofs of concept and the solution’s technical architecture, e.g., high-level view of capabilities and requirements for the underlying database, presentation layer, technologies, etc. • Develop application designs/blueprints and create Business Architecture deliverables consistent with SOA (Service-Oriented Architecture) principles. • Identify relevant logical modules and services to meet the future solution architecture. • Make high-level decisions about the structure and interaction of modules and services. • Identify possible evolution paths to achieve the final solution vision. • Communicate the implications of architectural decisions and issues to all stakeholders.

🎯 Requirements

• Technical degree in Telecommunications Technology or a similar field. • 12 to 15 years of professional experience in a similar domain. • Experience in a Contact Center environment. • Experience with cloud environments is a plus. • At least 3 years of experience analyzing Contact Center systems, ideally designing services, processes, and Contact Center environments. • Alternatively, experience in VoIP architecture and networking in large enterprises is also valued. • Experience working with global and multicultural teams. • Experience on complex IT development projects. • Understanding of Contact Center ecosystem dependencies, e.g., with CRM tools or reporting applications.

🏖️ Benefits

• Meal allowance: dedicated to daily meals and accepted at restaurants, bakeries, etc. • Company-provided meals: offered by the employer. • Transport allowance: credited to a public transport card. • Food allowance: equivalent to a grocery basket and accepted at supermarkets, grocery stores, butchers, etc. • Medical and dental coverage: for the primary holder – 60% or 50% company contribution. Coverage for direct dependents – fully covered. • Group life insurance: provides compensation in the event of an insured claim. • Pharmacy discount network: exclusive discounts for Argos employees at participating pharmacies and drugstores. • Christmas hamper.