Council Tax Administration Officer

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🕒 July 7

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CRA Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

strategic solutions delivering exceptional outcomes

📋 Description

• Provide efficient administrative support within the Council Tax Service. • Ensure the accurate processing of customer information, correspondence, and system records. • Responsible for importing and managing emails within the Civica DIP360 system. • Maintain accurate records and support the delivery of an effective and customer-focused Council Tax service. • Use Civica DIP360, Academy, and Civica W2 systems to update and maintain records. • Assist with enquiries received via email, telephone, and written correspondence. • Maintain a professional and customer-focused approach at all times.

🎯 Requirements

• Previous administrative experience within a busy office environment. • Experience of data entry and record management. • Experience using Microsoft Office applications, including: Outlook, Word, Excel, Teams. • Experience handling high volumes of emails and correspondence. • Strong attention to detail and accuracy. • Desirable Experience: Previous experience working within Local Government. • Experience within a Council Tax, Revenues, Benefits, or Customer Services environment. • Experience using Civica DIP360. • Experience using Academy software. • Experience using Civica W2.