Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £62k - £81k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM • Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability • Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts • Proactively identify technical risks before they become escalations; build remediation plans and see them through • Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform • Translate customer business goals into technical requirements and platform configurations within CreatorIQ • Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks • Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence • Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements • Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing • Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution • Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations • Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk • Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer.

🎯 Requirements

• 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company • Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts • Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step • Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable.

🏖️ Benefits

• 25 days vacation, floating and set holidays • Wellness allowance • Paid parental leave • Stock options as part of our equity-sharing program. • Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. • Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.