Customer Engineer

🕒 May 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Deliver cutting-edge AI solutions to enterprise contact centers • Collaborate closely with Solution Architects for seamless integrations with customer systems • Remove technical barriers and drive value for customers through real-time coaching and agent efficiency tools • Contribute to shaping land-and-expand sales strategy as Cresta continues to grow rapidly. • Execute on integration design and project plans created by IMs, SAs, and other stakeholders • Design, build, and deploy applications using Cresta SDKs, libraries, and APIs • Participate in testing, troubleshooting, and maintenance of Cresta products • Partner with Customer Success Manager to triage and resolve technical issues.

🎯 Requirements

• Strong software engineering skills • Domain expertise in CX, call center infrastructure, chat platforms, AWS, and automation • Ability to manage multiple projects simultaneously • Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. • Ability to use APIs and SDKs to build value added solutions • Experience with AWS and Git • Able to forge strong external relationships with technical stakeholders • Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon. • Think big, deliver simple.

🏖️ Benefits

• Compensation for this position includes a base salary, equity, and a variety of benefits. • Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.