Forward Deployed Product Manager, AI Agent

🕒 April 2

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 59%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own AI Agent outcomes for customers and define and deliver metrics that drive value • Find additional automation opportunities to provide more customer value • Own the AI Agent deployment lifecycle from pre-sale scoping and kickoff through launch and post-go-live optimization • Design, build, test, and iterate on AI agents with Forward Deployed Engineers using Cresta’s internal tools and latest technologies • Lead customer relationships and serve as the primary point of contact for AI Agent engagements • Help prospects and customers move faster to enable quick and effective delivery • Facilitate workshops and design sessions with customer stakeholders on agent use cases, workflows, and success criteria • Gather customer feedback to improve the AI agent platform • Partner with Forward Deployed Engineers on implementation, new capabilities, and platform improvements • Improve playbooks for agent development and customer deployment

🎯 Requirements

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products • Hands-on work style with curiosity and a bias for action • Experience leading complex deployments, owning customer relationships including senior customer stakeholders, and working cross-functionally • Strong technical understanding and systems thinking • Exposure to building Agents; personal projects count • Comfortable working with ambiguity and learning quickly in a dynamic startup environment • Passion for AI, automation, and shaping the future of customer experience • Bonus: Background in product management, conversation design, or forward deployed engineering roles • Bonus: Experience in a startup or high-growth SaaS environment • Bonus: Familiarity with customer support and contact center operations

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity