Associate Renewals Manager, Spanish Bilingual

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October 31

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish, with a focus on reducing customer churn and contraction. • Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded. • Evaluate license usage and complete true-up requirements for both English- and Spanish-speaking clients. • Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages. • Provide administrative support for renewals to Renewal Managers and Account Executives. • Ensure renewals are completed on time to meet revenue targets. • Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for Spanish-speaking clients. • Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred. • Fluency in Spanish and English, with strong written and verbal communication skills in both languages. • Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred. • Proficiency with customer relationship management (CRM) software. • Excellent interpersonal skills and the ability to build strong relationships with clients. • Detail-oriented with strong organizational and multitasking skills. • **Minimum Technical and Work Environment Requirements:** • - **Internet Connection:** • - Primary internet connection with a minimum speed of **15 Mbps**. • - Backup internet connection with at least **10 Mbps**. • - Backup connection must be capable of supporting work during a power outage. • - **Primary Device:** • - Desktop or laptop equipped with at least: • - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • - A minimum of **8 GB RAM**. • - **Backup Device:** • - Must meet or exceed the performance of an **Intel Core i3** processor. • - Must be functional during power interruptions. • - A functioning **webcam**. • - A **noise-canceling USB headset**. • - A **quiet, dedicated home office space**. • - **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefits

• **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • **Embrace the Opportunities: **Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward. • **Fast-Paced Thrills: **Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.