Call Center Agent

Job not on LinkedIn

May 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

•We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. •This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: •Member Services: Inbound customer support •Retention: Inbound retention and customer engagement •Pre-Cancel Services: Outbound re-engagement and light collections •Third-Party Collections: Available by request only •Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks) •Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST •100% attendance required during training •Ongoing attendance must meet a minimum of 93% to qualify for bonuses •Handle a high volume of inbound and outbound customer calls •Resolve customer inquiries efficiently and professionally •Document all call activity accurately using internal systems •Adhere to all compliance and operational guidelines •Maintain performance metrics including attendance and key performance indicators (KPIs)

🎯 Requirements

•Fluent in spoken and written English •Basic computer literacy and ability to navigate multiple applications •Must pass a background check •Professional communication skills and customer service aptitude •100% attendance required during the first 3 weeks of training