Customer Service Manager

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February 16

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience. • Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. • Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to contribute to their overall growth. • Key Responsibilities: • Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives. • Host weekly group calls and live sessions, providing support and guidance. • Respond to chats and engage with the community in our client’s Facebook Group. • Participate in Monday morning meetings and other scheduled sessions. • Handle various administrative tasks as needed, including managing CRM updates and communications. • Maintain a professional appearance for live calls and interactions. • Assist with client onboarding and ensure they have a positive experience with the program. • Be open to flexible scheduling, including evenings and weekends as required for events. • Support client success through excellent communication, multitasking, and time management.

🎯 Requirements

• Flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST. • Minimum 3 years in customer service; preferred 3 years in sales. • Experience in roles such as social work, teaching, or other people-centric positions is a plus. • Exceptional writing and verbal communication skills. • Proficient with CRM systems (experience with GoHighLevel is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools. • A positive, professional attitude with a belief in self-improvement and personal responsibility. • Excellent interpersonal skills and the ability to thrive in high-stress situations. • A strong desire to learn and develop within the team. • Must be able to work 20-25 hours per week

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.