Customer Service Representative, Latin America

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October 31

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CrewBloom

WebsiteLinkedInAll Job Openings

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. • Address customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. • Handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience. • Maintain comprehensive documentation in the CRM system for consistency. • Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly. • Escalate Tier 2 and 3 support tickets to appropriate service partners. • Manage and categorize SPAM tickets and emails. • Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal). • Manage customer cancellations and retention efforts. • Address course ratings below 4 stars and gather feedback for improvements. • Guide customers on website navigation, subscriptions, and course recommendations. • Respond promptly and professionally to all customer emails. • Assist with basic onboarding of new Training and Access clients when necessary. • Monitor and follow up on annual subscription renewals.

🎯 Requirements

• Previous experience in customer service roles preferred. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and attention to detail. • Ability to work efficiently in a fast-paced environment. • Proficiency in CRM systems and basic technical troubleshooting. • Flexibility to adapt to evolving responsibilities and priorities. • Customer-centric mindset with a commitment to delivering exceptional service. • **Minimum Technical and Work Environment Requirements:** • **Internet Connection:** • Primary internet connection with a minimum speed of **15 Mbps**. • Backup internet connection with at least **10 Mbps**. • Backup connection must be capable of supporting work during a power outage. • **Primary Device:** • Desktop or laptop equipped with at least: • **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • A minimum of **8 GB RAM**. • **Backup Device:** • Must meet or exceed the performance of an **Intel Core i3** processor. • Must be functional during power interruptions. • A functioning **webcam**. • A **noise-canceling USB headset**. • A **quiet, dedicated home office space**. • **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.