Customer Success Manager

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February 16

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. • You will work closely with clients to understand their needs, provide support, and drive long-term relationships. • Your goal is to maximize customer satisfaction, retention, and growth. • Customer Relationship Management: Serve as the primary contact for onboarding, training, and ongoing support for customers. • Build strong relationships with customers to understand their goals and ensure their success. • Onboarding & Training: Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. • Conduct product demonstrations and training sessions tailored to customer needs. • Customer Retention & Growth: Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. • Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. • Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. • Coordinate with technical and product teams to address customer feedback and improve user experience. • Performance Metrics & Reporting: Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. • Provide regular reports and insights to management on customer trends and areas for improvement.

🎯 Requirements

• 3+ years of experience in customer success, account management, or a related field. • Experience in the SaaS, e-commerce, or finance industry is a plus. • Strong interpersonal and communication skills. • Excellent problem-solving and conflict-resolution abilities. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). • Ability to analyze data to make informed decisions. • A customer-first mindset with a passion for helping others succeed. • At least 15mbps for the main internet and at least 10mbps for backup • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup • Note: Back-ups should still be able to function when there is a power interruption • A webcam • Noise-canceling USB Headset • Quiet, Dedicated Home Office • Smartphone

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.