Senior Customer Success Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £80.4k - £95k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Develop and deliver enablement materials to boost product adoption and deliver measurable customer business results • Act as a trusted technical advisor, providing product expertise and troubleshooting support for complex customer issues • Contribute to 1:many content, webinars, workshops, and educational materials with Customer Advocacy and CX Operations • Engage strategically with customers, aligning business needs with product capabilities • Collaborate with Product, Engineering, Sales, Marketing, and CX Operations to advocate for customers and influence product enhancements • Analyze customer behavior and pain points to optimize 1:1 and 1:many engagement strategies • Identify churn risks and develop retention and growth strategies • Leverage automation and digital tools to improve efficiency and personalize scaled customer experiences • Track customer health, adoption, and engagement metrics and report on effectiveness • Occasionally perform duties outside standard working hours due to global time zones

🎯 Requirements

• Strong understanding of the data observability and security space, including SIEM, APM, logging, and metrics • Comfortable with enterprise software, distributed systems, and cloud environments • Excellent communication, interpersonal, and presentation skills • Ability to diagnose and resolve complex technical challenges • Ability to analyze data, identify trends, and make data-driven decisions • Capability to understand customer business objectives and translate them into product adoption strategies • Experience creating and delivering technical content, including presentations, documentation, and live sessions such as webinars • Proven ability to work cross-functionally with product, engineering, sales, marketing, and customer-facing teams • Strong organizational skills and ability to manage multiple priorities and projects • Familiarity with customer success platforms such as Gainsight and analytics tools is a plus • Experience in a similar scaled customer success or technical account management role is a bonus • Experience with AWS, Azure, or GCP is a bonus • Multi-lingual (French, Spanish, and/or German) is a bonus • Willingness to learn

🏖️ Benefits

• Retirement/pension support • Paid holidays and paid time off • Remote office setup support • Equity • Wellness and support programs • Cribl Corporate Bonus Program (for non-sales roles)