IT Business Relationship Manager – Commercial

🕒 July 23

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cristcot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

💰 $10.5M Venture Round - Cristcot on 2025-06

Healthcare • Manufacturing • Pharmaceuticals

Cristcot is a pharmaceutical development and research company specializing in innovative drug formulations and unobtrusive drug-device combination technologies designed to improve patient adherence, reduce treatment burden, and integrate therapies into daily life. Founded in 2008 and headquartered in Austin, Texas, Cristcot provides clinical research design and execution, novel formulation and delivery engineering, specialized assay development, and regulatory strategy support; its lead investigational therapy has completed a pivotal Phase 3 study. The company focuses on solving overlooked barriers in disease management by creating intuitive, cost-effective solutions that enable more effective and confident care.

📋 Description

• Serve as the primary IT relationship manager for Commercial and Medical Affairs. • Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs. • Translate business objectives and requirements into practical, scalable, and supportable technology solutions. • Develop and maintain the Commercial technology roadmap in alignment with organizational priorities. • Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency. • Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions. • Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats. • Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems. • Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support. • Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies. • Manage relationships with software vendors, implementation partners, consultants, and managed service providers. • Support computer system validation and assurance activities where required. • Serve as the primary IT escalation point for Commercial and Medical Affairs application issues.

🎯 Requirements

• Bachelor's degree in information technology, Computer Science, Information Systems, Business, or related discipline. • 7+ years of experience supporting Commercial, Medical Affairs, or related functions within the pharmaceutical, biotechnology, or life sciences industry. • Experience serving as an IT Business Relationship Manager, IT Business Partner, Product Owner, or similar business-facing technology role. • Strong understanding of pharmaceutical Commercial, Medical, Marketing, Sales, promotional review, and product launch processes. • Experience implementing, supporting, or governing Salesforce CRM platforms; experience with Salesforce Life Sciences Cloud is strongly preferred. • Experience with promotional materials review and approval platforms, preferably Veeva PromoMats, Vodori, or similar solutions. • Strong project management, vendor management, stakeholder engagement, communication, and change management skills. • Ability to manage multiple priorities and operate effectively in a fast-paced, growing organization. • Ability to travel 10-15%.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off