Senior Director, Client Strategy

🕒 October 20

🇺🇸 United States – Remote

💵 $175k - $225k / year

⏰ Full Time

🟠 Senior

👔 Director

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Cro Metrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤝 B2B

Marketing • Analytics • B2B

Cro Metrics is a growth marketing agency that specializes in conversion rate optimization, performance marketing, website design, and data-driven customer insights. They offer services such as analytics, creative design, customer journey analysis, and multi-channel marketing campaigns to maximize ROAS and engage customers. Cro Metrics helps brands optimize their entire customer journey to drive growth and deliver measurable business impact. They leverage a scientific approach to growth marketing, focusing on experimentation and robust data analytics with their Iris platform. Their clients range across various industries including e-commerce/retail, SaaS, and FinTech, among others.

📋 Description

• Lead an Integrated Growth Strategy team and own client success across a portfolio • Own client health, retention, and expansion • Lead client conversations and step into delivery for difficult strategy problems • Strengthen senior stakeholder relationships with VP, SVP, and C-suite stakeholders • Drive renewals and expansion against a revenue target • Contribute to new business through relationships and partner with business development on pitches and positioning • Build operating standards, playbooks, templates, and repeatable delivery approaches for Integrated Growth Strategy • Partner with Product to center Cro Metrics technology and IP in client engagements • Bring client needs and feedback to Product and ensure team adoption of Cro Metrics tools • Move administrative and repeatable work to AI workflows and the nearshore team • Lead AI adoption across planning, analysis, insight generation, documentation, and performance storytelling • Improve speed, quality, and consistency across accounts while maintaining strategic rigor • Hire, coach, and retain Integrated Growth Strategists • Grow senior strategists into future managers • Set expectations for quality, client impact, and ownership • Build accountability in a remote environment • Run client and internal operating cadences with staffing, utilization, and margin discipline

🎯 Requirements

• 8+ years in client-facing strategy or services • Ownership of a client book with retention and revenue accountability and VP to C-suite stakeholders • Experience directly managing a client-facing team of individual contributors • Experience hiring, developing, and growing people into bigger roles • Agency or consultancy services experience • Hands-on, day-to-day use of AI tools such as ChatGPT, Claude, or Copilot • Experience driving team adoption of AI tools • Based in an eligible US state • Ability to travel up to 25% • Demonstrated success scaling an integrated capability • Operational fluency in staffing models, margin management, prioritization, governance, and delivery excellence • Recent hands-on client work without a large support layer • Effective written and verbal communication and decisive leadership • Nice to have: experience running delivery with offshore or nearshore teams • Nice to have: pitch leadership or new business origination experience • Nice to have: measurement understanding including attribution, experimentation, and performance marketing

🏖️ Benefits

• Benefits may be available and will be discussed during the interview process • Fully remote work arrangement • Up to 25% travel

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