Customer Support – Spanish/Italian

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3 days ago

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Deliver empathetic, accurate, and timely user support. • Stay up to date on products and community standards to provide effective solutions. • Make thoughtful, community-focused decisions in complex situations. • Investigate and resolve user issues, including account access and abuse reports. • Respond to user inquiries with professionalism, empathy, and efficiency. • Leverage market-specific insights to identify scalable improvements in user support. • Analyze data to optimize workflows and enhance user experience. • Enforce Terms of Use by monitoring and addressing reports of abusive content. • Identify trends and escalate emerging or complex issues to the global team.

🎯 Requirements

• Language proficiency: Spanish OR Italian: C1-C2 level (native or near-native). • English: B2 level or higher. • Excellent interpersonal and communication skills with a genuine sense of empathy. • Proactive and community-oriented mindset. • Strong analytical skills with attention to detail. • Ability to interpret and apply community standards consistently. • Comfortable using data-driven insights to improve processes. • Familiarity with online communities or social platforms (training provided).

🏖️ Benefits

• Competitive Salary • Performance bonus • Relocation support: Assistance provided for candidates relocating to Greece. • Career development: Continuous training, growth opportunities, and mentorship. • Work environment: International, inclusive, and supportive workplace culture. • Flexibility: Hybrid and adaptable working conditions.