German Customer Support Agent

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4 days ago

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Answer to inbound calls and customer inquiries; • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. • To troubleshoot through the use of open questions, support documents and system training. • To be able to offer recommendations to common problems or frequently asked questions

🎯 Requirements

• Fluency in German C1/C2 Level or Native; • Good knowledge of English (B2 level); • Availability to work in rotating shifts • Good computer skills; • Any kind of previous experience or contact with clients • Excellent communication skills; • Good listening and empathy skills; • Good time management skills; • Team spirit and flexibility.

🏖️ Benefits

• Competitive salary • Meal vouchers