SAP Digital Engagement Manager

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones • Supports in de-escalations of critical customer situations • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable • Contributes to customer release and maintenance activities • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise • Executes and supports problem management and continuous improvement • Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. • Systematic and faster onboarding of associates: mandatory trainings documentation • Enable continuous delta KTs on new topics and refresher sessions.

🎯 Requirements

• 4+ years’ experience with multi-national software/IT organizations. • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). • 2+ years of SAP Basis S/4HANA knowledge. • Mandatory Languages : German, Dutch and Greek

🏖️ Benefits

• Remote in Portugal; • Work Schedule: Day Shift (Monday to Friday); • Competitive Salary; • Meal Allowance on Card; • Career Progression Opportunities; • Parenthood Program; • Well rounded Health and Life Insurance Packages;