Loan Support Specialist

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🕒 6 days ago

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email, and in person for all company systems and software • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines • Perform loan-level administrative tasks within the loan origination system • Track tasks, activities, and time spent within the ticketing system • Provide customer service in person, on the phone, and via ticketing system • Collaborate among team members • Create procedures for leveraging support resources and develop self-help documentation and resources • Collaborate with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT, and other departments

🎯 Requirements

• Associate’s degree or equivalent combination of education/experience • Bachelor’s degree preferred • Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry preferred • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role preferred • Minimum 2 years’ experience providing direct support to employees or customers preferred • Experience utilizing a ticketing system to handle Loan Support questions preferred • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements • Knowledge of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination • Excellent customer service skills • Proficiency in Microsoft Word, Excel, and Outlook • Ability to work within Mountain Standard Time Zone working hours to support the Midwest region

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package