Operations Project Manager

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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• No salary listed.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Independently manage assigned projects from initiation through implementation • Own project timelines, deliverables, and outcomes • Serve as the primary point of contact for assigned projects • Lead project meetings, facilitate discussions, establish action items, and hold participants accountable • Identify and escalate project issues, risks, and roadblocks, providing recommended solutions and next steps • Establish project scope, objectives, milestones, and expectations with stakeholders, technology teams, and vendors • Monitor project progress, manage multiple projects, and ensure completion within established SLAs • Gather, analyze, and document detailed business and functional requirements • Translate business needs into Jira stories • Ensure requirements are complete, accurate, and understood before development begins • Apply mortgage industry knowledge to identify workflow impacts, challenge unclear requirements, and recommend solutions • Identify requirement gaps, dependencies, and downstream impacts • Maintain project documentation, including Jira tickets, assignments, decisions, dependencies, and status updates • Coordinate activities across business departments, internal technology teams, external vendors, and UAT • Manage changes to project scope or requirements and communicate impacts • Partner with Training to coordinate SOPs, workflow documentation, and company announcements • Communicate project status, risks, issues, and decisions to stakeholders and leadership • Assist with documentation for audits, reviews, and other business needs • Perform other duties as assigned

🎯 Requirements

• 5+ years of experience in mortgage operations, including origination, processing, underwriting, closing, and funding • Demonstrated experience independently managing projects, leading stakeholder discussions, and driving successful implementations • Considerable knowledge of mortgage operations, including origination, processing, underwriting, closing, and funding • Working knowledge of agency guidelines, mortgage compliance, and disclosure requirements • Understanding of complex mortgage workflows and downstream impacts • Skill in gathering, analyzing, and documenting business requirements, functional specifications, stories, and acceptance criteria • Analytical and problem-solving skills • Excellent organizational, prioritization, time management, and decision-making skills • Effective leadership, executive presence, communication, conflict resolution, and negotiation skills • Skill in developing and delivering executive-ready presentations, dashboards, project updates, and visualizations • Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) • Proficiency in Lucidchart • Encompass LOS experience, preferred • JIRA experience, preferred • PMP certification, preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package

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