Business Partner, MSSP Field Operations

November 13

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Partnering with our MSSP leader and MSSP field operations team, with emphasis to assist with Partner strategy with data led insights into trends, gaps and opportunities to execute the plan. • Drive operational cadence, forecasting, pipeline management, and business insights. • Partner with sales management to drive territory planning, quota setting and compensation planning. • Investigate and resolve commissions issues escalated by the Comp Team. • Understand and provide input on the Global MSSP plan, including data, field feedback, and outside-in Partner feedback. • Creating and leading the execution of operational plans to streamline, scale and support the MSSP GTM. • Working cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc. • Maintain and manage operational improvement plans. • Work with Partner Operations field teams for feedback and adoption/change management plans and execution. • Work with the Global Partner Operations team to provide requirements for critical capabilities to support the GTM operations plan, including UAT and sign-off with respective stakeholders. • Work with the Shared Services team to update process documentation or to evolve tasks as necessary. • Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis. • Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. • Ad Hoc operational support where necessary. • Instituting best practices and scalable processes including data flow. • Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. • Aligning with cross-functional teams to ensure positive user experience for our partners. • Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation within the EMEA region.

🎯 Requirements

• Bachelor's degree • Minimum 5 years of Partner / Channel Operations experience • Minimum 5 years of experience in a business operations role supporting an MSSP business • Strong analytical background and ability to flush out anomalies • Be a self-starter, detail and process oriented, and operationally-minded • Excellent presentation and communication skills • Expertise in business applications including Excel, PowerPoint, Salesforce and BI (Tableau is a plus) • Ability to work in a fast-paced environment and manage through ambiguity and change

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe