CAO Elite Client Success Advisor

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite. • Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service. • Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction. • Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues. • Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal. • Ensure customer success through proactive check-ins, surveys, and feedback. • Engage in customer renewal meetings, and metrics review. • Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.

🎯 Requirements

• Prior experience in a customer engagement role or consulting, ideally related to EDR. • Demonstrable experience of working in a client-facing Cybersecurity role. • Proven ability to convey technical concepts to both technical and executive level stakeholders. • Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams. • Ability to work and collaborate with teams in different time zones. • Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies. • Prior experience in one (1) or more of the following areas: Security Operations, Incident Response, Consulting, Malware analysis, Penetration testing, Threat hunting, Information security consulting, All Source Threat Intelligence. • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe