Customer Success Manager

October 30

Apply Now

Receive Emails with Similar Jobs

CrowdStrike

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Build and foster relationships with customers within your book of business while driving engagement, retention and growth. • Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. • When things go off track, you’ll notice and take action. • Create success plans built around the customer’s desired outcomes and drive product adoption. • Identify measurable goals and timelines to help customers onboarding and grow. • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory • Conduct strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns and best practices. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Drive escalations with executive management and stakeholders • Help drive customer references and evangelize customer success stories. • Drive customer value and expansion while maintaining a trusted relationship. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Minimum of 3 years of experience in a CSM or TAM role • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Bonus Points: 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud • Experience managing software integration projects. • Prior experience in the log management space

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe