Customer Value Architect – Enterprise

November 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth • Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses • Support Customers in driving towards outcomes as defined by Customer • Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs • Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale • Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers • Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs) • Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan • Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition

🎯 Requirements

• 5+ years of experience in related, customer-facing functional role (e.g. consulting, finance, business growth, strategy) • Experience in enterprise sales and operations is a plus • Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights • Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback) • Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders • Proven track record of managing large, complex projects and/or programs • Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion • Proven track record of working within a matrix environment • High degree of professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level) • Comfort with ambiguity and natural aptitude for learning • Advanced PowerPoint and Excel skills • Forward-thinking and self-starter attitude with high degree of curiosity and collaborative Team Member to other CVMs • Bonus points for cybersecurity industry experience

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe