Implementation Engineer – Evergreen

November 18

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Onboard new customers and perform project management activities, including tracking deployment progress and issues • Assist & guide customers to deploy and operationalize the IDP solution • Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc. • Document troubleshooting guides, KBs and problem resolution steps • Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product • Work internally with cross-functional teams and leadership to escalate customer issues to support and product • Deliver effective technical & customer support to customers within different industries globally

🎯 Requirements

• Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes • Professional fluency with the English language • Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable) • Knowledge of protocols such as Kerberos, LDAP/S and NTLM • Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains • Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure) • Enterprise security-related experience • Problem solver/ability to conceptualize & deliver solutions • Experience documenting technical issues and providing guidance for technical teams & customer • Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe