Principal/Director - Digital Workplace Services

September 30

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Shape the end-to-end employee experience: zero-touch provisioning, device lifecycle, virtualization, automation, and DEX/DEM telemetry • Own global strategy and execution for Digital Workplace across endpoint engineering, device lifecycle & depot operations, virtualization, self-service & knowledge, and DEX/DEM telemetry • Define a 3-year Digital Workplace strategy and annual operating plan with OKRs tied to business outcomes • Establish persona-based journeys and align devices, apps, and policies accordingly • Launch a Center of Excellence to up-skill engineers and cultivate a high-trust culture • Shift from reactive support to proactive experience management using DEX/DEM telemetry, sentiment, and XLA scorecards • Operate a scalable self-service and automation platform; deploy smart lockers/kiosks and zero-touch device swaps • Implement Everything-as-Code for provisioning, configuration, packaging, patching, and policy with CI/CD and release controls • Drive autonomous remediation/self-healing to lower MTTR and increase device stability • Govern safe changes via CAB, change-collision management, and auditable release controls • Align VDI/DaaS to personas and cost/performance guardrails; instrument capacity, latency, and adoption metrics • Lead device lifecycle and depot operations for rapid swap/repair and remote fulfillment • Curate partner ecosystem and manage budgets, forecasts, business cases, and QBRs • Embed privacy by design and device/data protections; align with ISO/SOC/GDPR; ensure accessibility and sustainability

🎯 Requirements

• 12+ years in Digital Workplace / End-User Computing / IT Ops • 8+ years leading global teams or programs • Depth in modern endpoint management (Windows/macOS/Linux & mobile) • Experience with VDI/DaaS/App Virtualization • Self-service design & automation experience • Experience with DEX/DEM and XLA programs • Proven delivery of automation/self-healing at scale with measurable improvements in MTTR, device stability, and time-to-productivity • Experience implementing Everything-as-Code, CI/CD pipelines, canaries/ringed rollouts, and rehearsed rollbacks • Track record running change/release governance with health gates and safe rollback • Budget ownership and vendor portfolio management with outcome-based contracts across regions • Mastery of persona journey mapping and executive storytelling with data • Bachelor's degree or equivalent experience (advanced degree a plus)

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Eligibility for bonuses, equity grants • Comprehensive physical and mental wellness programs • Health insurance • 401k and paid time off • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities • Employee Networks, geographic neighborhood groups, and volunteer opportunities • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe