Senior Technical Account Manager

October 2

Apply Now

Receive Emails with Similar Jobs

CrowdStrike

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Serve as primary technical contact and augment our customer support teams • Onboard new customers to the CrowdStrike platforms • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans • Escalate customer issues to management when appropriate • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge base content to capture new learning for reuse throughout the company and user base • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Support the sales teams in identifying account expansion opportunities • Drive support cases to ensure issues are being resolved in a timely manner

🎯 Requirements

• Professional fluency with the English language • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25%

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe