Technical Account Manager – Fixed Term

9 hours ago

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Serve as primary technical contact and augment our customer support teams • Onboard new Elite tech touch customers to the CrowdStrike platform. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction • Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed • Be the solution expert from the front lines of the SOC to the C-suite. • Research complex technical issues in a timely manner and follow up with recommendations and action plans. • Drive escalations with executive management and stakeholders • Lead cross-functional groups to achieve resolution for any escalated issues. • Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge content and systems to capture new learning for reuse throughout the company and user base. • Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Industry recognised security certification • Experience working with all supported operating systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Network infrastructure experience • Fluency in German/ Hebrew • Security Operations Center working knowledge experience • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal with the ability to effectively communicate at all levels. • Experience working independently to determine methods and procedures on new assignments • Demonstrable problem-solving skills • Collaborative attitude • Commitment to customer success

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe