Director, Data Platform & Systems

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November 15

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Catholic Relief Services

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Charity • Non-profit • Social Impact

Catholic Relief Services is a global humanitarian organization that eases the suffering of and provides development assistance to people in need in over 100 countries. As the official international relief organization of the United States Conference of Catholic Bishops, CRS focuses on emergency response, health, agriculture, education, and justice and peacebuilding. Their work is guided by Catholic values and the organization aims to serve the poor and vulnerable, regardless of race, religion, or nationality.

5001 - 10000 employees

Founded 1943

🤲 Charity

🤝 Non-profit

🌍 Social Impact

📋 Description

• Develop and maintain a strategic roadmap for data platforms and related systems. • Assess and recommend emerging technologies to enable a Unified Constituent view. • Align platform initiatives with organizational and divisional priorities and fundraising objectives. • Lead cross-functional projects to enhance data infrastructure and integrations. • Recommend optimizations for existing systems to improve performance, scalability, and user experience. • Evaluate the feasibility, build a business case, and implement a Customer Data Platform (CDP) to unify donor and engagement data. • Optimize marketing automation platform that supports omnichannel orchestration, dynamic content personalization, and predictive analytics. • Oversee data integration initiatives with digital advertising platforms for unified attribution modeling and cross-channel performance insights. • Partner with key stakeholders to develop master segmentation that spans all channels and supports predictive segmentation. • Collaborate with digital teams on positioning data strategies to improve personalization, trust, and compliance while driving measurable outcomes. • Establish and maintain data governance frameworks, including quality, security, and compliance standards. • Improve data observability to monitor health, accuracy, and reliability of data pipelines, integrations, and upstream systems. • Promote and educate the division on best practices for data stewardship. • Lead the relationship with technology and platform vendors. Evaluate vendor performance and ensure delivery of high-quality services. • Identify and implement cost-saving opportunities through vendor consolidation and process optimization. • Forecast and monitor expenditures and capacity for technology usage, licensing, and infrastructure to maintain cost efficiency. • Manage and mentor members of the Data Platform & Systems Team and its partners. • Build and maintain strong partnerships across the agency and external partners to drive alignment and adoption.

🎯 Requirements

• Bachelor's degree in business administration, computer science or related field. • Minimum 8 years of experience in data analytics, MarTech, CRM systems, or a related role. • Minimum 5 years of management experience leading and coaching teams. • Experience managing complex, cross-functional initiatives. • Experience with data visualization tools such as Tableau or Power BI. • Experience managing procurement systems and external vendors. • Expert knowledge in data governance, observability, and integration of best practices. • Expert knowledge of customer relationship management (CRM) and case management systems such as Clearview CRM or Salesforce. • Strong knowledge of fundraising principles and donor engagement strategies to ensure systems support CRS’ goals. • Strong knowledge of marketing automation platforms and segmentation. • Strong knowledge of knowledge management and learning platforms. • Strong communication and stakeholder engagement skills. • Strong project management skills. • Experience with cloud data platforms such as AWS, Azure, and GCP. • Experience with web analytics platforms such as GA4, Google Tag Manager, and Adobe. • Strong knowledge of customer data platform (CDP) architecture and ETL and Reverse ETL technologies. • Knowledge of SQL and Python. • Knowledge of Predictive Modeling, Machine Learning (+ML Ops), Agentic AI, etc. • Required Languages: English, (French or Spanish a plus).

🏖️ Benefits

• CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.