Bilingual HyperCare Consultant, French & English

Job not on LinkedIn

🔥 35 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrucialLogics

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

CrucialLogics is a specialized IT consulting firm that focuses on delivering secure digital solutions and business transformation through Microsoft technologies. The company offers a range of services including cloud data and identity protection, secure endpoint management, and cybersecurity consulting. They provide tailored IT consulting services that focus on building resilient IT environments using native Microsoft tools, such as Azure and Microsoft 365, to optimize security and performance. Additionally, CrucialLogics provides managed IT services, licensing optimization, and hardware advisory services to help businesses streamline operations and protect their digital infrastructures. Their expertise in Microsoft platforms and security makes them a prominent player in IT consulting, especially for businesses looking to enhance their technological capabilities while maintaining strong security measures.

📋 Description

• Serve as the first point of contact for users with varying levels of technical skill • Ensure the best possible user experience through efficient and personable communication • Support mixed Windows and macOS environments and business-related peripherals • Administer and maintain Microsoft 365 environments • Provide end-to-end managed support for Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 applications • Troubleshoot complex Office 365 issues and collaborate with other IT teams for timely resolution • Assist clients with Office 365 migrations, integrations, and customizations • Conduct regular reviews and audits of client Office 365 environments for best-practice and security-policy compliance • Deliver training and workshops to client staff on Office 365 applications • Stay current with Office 365 updates, features, and best practices • Collaborate with the sales team to identify additional services and support contract opportunities • Determine and document technical problems and resolutions in the ticketing system • Provide workstation, business systems, application, network, and mobile device support • Set up employee equipment, hardware, operating systems, software, and user accounts • Administer Windows servers, Azure VMs, and Office 365

🎯 Requirements

• Full fluency in French and English • Information Technology / Computer Systems College Diploma or equivalent experience • 2-3 years of experience in a Support Analyst or End User Support role in an Information Technology related field • Familiarity with Windows and Mac operating systems • Comfort and ability to work within Eastern Time (EST/ET) business hours • Experience with Windows 10/11, Mac OS, Android, iOS, Microsoft 365, Office 365 suite of applications, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, and various peripherals and accessories • Ability to communicate with users experiencing technical issues electronically, over the phone, and in person • Ability to communicate effectively with users of varying technical knowledge levels • Ability to determine and document problems and resolutions within a ticketing system • Ability to research and implement solutions using user guides, technical manuals, and other documents • Ability to provide advice and training to users • Ability to provide workstation, business systems, application, network, and mobile device support • Ability to set up equipment for employee use • Knowledge of hardware, operating system, and software installation • Knowledge of user account creation and setup • Knowledge of Windows server, Azure VM, and Office 365 administration

🏖️ Benefits

• Employees are encouraged to pursue new and applicable industry certifications • Assistance and guidance toward obtaining industry certifications • Strong group of experienced IT professionals to assist and guide employees • Opportunities to get involved with deployment and migration projects related to the Microsoft stack and suite of services • Inclusive work environment