L1 Support Specialist

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Crystal Intelligence

WebsiteLinkedInAll Job Openings

51 - 200 employees

₿ Crypto

📋 Compliance

🔐 Security

💰 Seed Round on 2020-04

Crypto • Compliance • Security

Crystal Intelligence is a company specializing in blockchain analytics and intelligence solutions focused on combating cryptocurrency crime and ensuring compliance. It offers products like Crystal Expert, which are designed for cryptocurrency investigators and compliance teams to monitor transactions and detect fraudulent or illicit activities. The company provides extensive services, including investigative support, training and certification, and advisory for regulatory compliance in the crypto space. Crystal Intelligence supports governments, financial institutions, law enforcement, and regulators with advanced on-chain and off-chain intelligence, helping them to understand and manage risks associated with digital assets and decentralized finance. The company is also involved in publishing insights and reports on crypto crimes and regulatory updates.

📋 Description

• Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system • Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams • Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions • Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion • Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps.

🎯 Requirements

• 2-4 years of experience in a customer support role • Strong foundational computer literacy and a reliable internet connection • Excellent written and verbal English communication skills • Proficiency in Ukrainian or/and Russian • A relentless drive to learn, an ambitious mindset focused on career advancement, and the adaptability to absorb complex technical information quickly • Demonstrated Technical Curiosity: While deep professional engineering experience is not required, we want to see a genuine interest in technology.

🏖️ Benefits

• Flexible work arrangements