Development Consultant

3 days ago

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Implement/Configure high-value customer engagement solutions • Work directly with clients to gather and validate technical requirements • Configure CX platform and applications to meet defined business goals • Ensure successful deployments using structured test and release plans, stakeholder collaboration, and effective validation and monitoring processes • Design and execute test cases for system integrations and solution workflows • Validate data flows, API connections, and event triggers across systems • Identify and document defects or issues, and work to resolve them • Participate in handover and provide ongoing support for test execution in QA and customer test environments • Analyze customer application performance and recommend improvements • Collaborate with build teams and stakeholders to prioritize optimization opportunities • Create technical design documents for change requests • Provide technical support and documentation for partner training

🎯 Requirements

• Ability to read, write, speak and understand the English language in a business environment • Configure Production and Non-Production environments (Dev, QA, Test) • Apply multi-tenancy settings (Organizations, Projects, Groups) and manage role-based access controls via the HUB UI • Implement data ingress and egress connectors (API, Batch, SFTP, Kafka, Database) • Build and configure Journey Graphs including triggers, decision nodes, and orchestration rules • Apply error handling by creating error branches and sub-graphs that integrate with alerting and monitoring systems • Configure communication lifecycle and disposition handling for outbound channels (Email, SMS, MMS) • Set up REST Webservices and API listeners for event handling • Configure reusable templates for communication flows and ensure proper parameterization for dynamic content • Implement logging and alerting frameworks for system health and error tracking • Run unit tests and system integration tests for configured journeys • Support UAT, resolve issues, and prepare regression test sets • Create Go-Live and rollback plans for production deployment

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!