Lead Business Analyst CPQ

August 6

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Lead and facilitate workshops to gather, validate and refine business and functional requirements • Foster strong relationship with client stakeholders by understanding their pain points and business needs • Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements • Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables • Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable • Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption • Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations • Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure • Design high-level business processes aligned with end-to-end fulfilment journey of telco products • Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements • Support system integrations across the quote-to-billing journey • Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team • Contribute to continuous improvement initiatives within the BA methodology and toolkit

🎯 Requirements

• Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions • Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals • Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications • Strong telco industry and product knowledge • Desirable Experience in product catalogue, CPQ or order management • Exposure to TM Forum standards and TM Forum Open APIs • Experience working in enterprise and/or wholesale telco segments • Familiar with UI/UX design