Manager, Resource Operations Management

November 13

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Acts as single point-of-contact for AMER & CALA GT-PS resourcing requirements • Works closely with regional stakeholders for all resourcing needs for contracted, internal and future demand • Defines optimized resourcing solutions for new and ongoing workstreams, forming balanced teams utilizing in-region and global resources • Manage internal customer satisfaction (regional stakeholders within GT-PS organization and other functional organizations within GT-PS) • Responsible for creating and executing regional engagement model, facilitating meetings and forums, establishing forums for information sharing, and managing senior level discussions with internal and external stakeholders • Regularly review demand vs. capacity and provide recommendations, identifying risks and issues • Support Solution Design Reviews, providing input from a global resourcing viewpoint (team size, structure, on/offshore ratio, capacity, risks) • Manage assignment of resources to maximize utilization and project margins • Contributes to and executes resourcing processes and policies ensuring resourcing principles are applied, and the global talent pool is leveraged to meet global demand • Provides input and support to all stakeholders in reporting and data analytics

🎯 Requirements

• 5+ years both PM and delivery management experience with demonstrable experience in leading/guiding teams in a matrix environment • Engineering degree • Experience creating impactful and strong relationships with team members and stakeholders • Experience with Agile methodologies

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical • Paid Vacation, Volunteer, and Holiday Time Off