Product Owner

October 1

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Act as the primary point of contact between stakeholders, development teams, and cross-functional groups • Gather, analyze, and document requirements for new features and system integrations, ensuring interoperability between internal systems and third-party service providers • Analyze third-party REST API specifications and define integration requirements to enable seamless, secure connections across systems • Write clear, detailed user stories, technical requirements, and acceptance criteria • Lead Agile ceremonies including sprint planning, daily standups, sprint reviews/demos, and retrospectives • Manage the product backlog, prioritize features, and ensure timely, high-quality product delivery • Coordinate with globally distributed teams, ensuring partial workday overlap with U.S. business hours • Manage evolving scope and changing priorities effectively while maintaining alignment with strategic objectives • Develop and maintain comprehensive project documentation, including user stories, acceptance criteria, flow diagrams, and integration specifications

🎯 Requirements

• At least 8+ years of experience • Worked as a Senior Business Analyst or Product Owner working in fast-paced, Agile technology environments • Strong experience in payment processing systems, transaction workflows, and payment-related integrations • Hands-on experience with UI based projects requiring third-party REST API integrations by analyzing API documentation/specifications • Exceptional attention to detail and organizational skills • Proven ability to thrive in a fast-paced, dynamic, distributed team environment • Coordinate with globally distributed teams, ensuring partial workday overlap with U.S. business hours • Experience with HIPAA-compliant product design and Electronic Health Record (EHR) system integration is a plus

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • Accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes • And so much more! View More Benefits (https://www.csgi.com/careers/)