Senior Technical Consultant – USSD, SMSC

October 8

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Implement client solutions through product launches, configuration changes, and data modifications. • Provide technical support for CSG’s network-based solutions (SMSC, USSD, SCP and PCRF ). • Develop and Design USSD Menu with as per customer expectation • Troubleshoot and resolve technical issues using established procedures and guidelines. • Conduct solution acceptance testing and handover to ensure smooth client integration. • Create and maintain customer documentation for configurations, troubleshooting, and best practices. • Deliver customer training on system functionality and troubleshooting procedures. • Act as the escalation point for critical technical issues, ensuring timely resolution. • Identify project risks and develop mitigation strategies. • Collaborate with internal teams to enhance technical processes and system improvements. • Generate internal and customer reports/metrics to track performance and identify trends.

🎯 Requirements

• Bachelor’s degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience). • Strong understanding of network-based solutions ( SMSC, USSD , SCP and PCRF). • Strong experience in USSD Menu development and SMPP standards for SMSC . • Experience in Linux installation and administration . • Knowledge of IP LAN/WAN design and administration . • Hands-on experience with database administration (MySQL, Oracle) and relational databases. • Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible . • Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure). • Familiarity with Web Service configuration/administration (Apache Tomcat). • Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols . • Experience with Elasticsearch, X-Pack, Kibana is highly desirable. • Basic knowledge of Java and/or C++ coding methodologies is beneficial. • Experience in CRM, Billing, and Order Management projects is a plus.

🏖️ Benefits

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.