IT Specialist

Job not on LinkedIn

April 27

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💻 IT Support

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CSG Inc.

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When CSG IT Inc was founded in the 1998, the technology industry was booming. Our focus was to help small businesses provide technical support and ongoing systems maintenance including upgrades and backups. As time evolved, so did our clients’ demands for higher availability and more on-demand service offerings. We also found that too much time was being spent repairing and maintaining old and decentralized computing systems and backups. Being on the cutting edge of technology enabled us to dive into the world of cloud computing where we quickly began to virtualize our computing environments utilizing VMWare®. However, the physical and budget limitations made it difficult for small businesses to stand up to the ideal on premise solution that would grow as the business needs would change. Based on our customer feedback and ever-growing demand on technology, CSG IT developed a flexible, scalable and cost-effective hybrid cloud solution with which we can help our clients scale up or down depending on their needs thereby enabling them to focus on their core business .

2 - 10 employees

📋 Description

• Provide IT support services to commercial and residential customers. • Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants. • Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts • Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs • Diagnose and resolve technical hardware, software, and network issues • Perform proactive system maintenance on internal and client IT infrastructure • Create, update, and refine IT infrastructure and services documentation • Research issues using available information resources • Management of IT vendors and service providers • Document all help desk interactions and resolutions in the appropriate ticketing tool • Proactively identify and recommend corrective actions to avoid potentially serious outages • Inform management of recurring problems • Remain current with industry changes/trends in IT • Refine existing and develop new SOPs • Other duties as assigned

🎯 Requirements

• Minimum Required Education & Experience • 2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience. • Preferred, but not required: • Knowledge of IT best practices in supporting corporate customers • Basic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers. • Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus • Basic PowerShell, batch file creation, and Putty • Application packaging, testing, and deployment with MS Intune

🏖️ Benefits

• Competitive salary • Annual performance bonus • On the job learning • Retirement account • Generous Paid Time Off • Positive work environment