Implementation Specialist

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Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Perseus Group, Constellation Software

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B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

📋 Description

• Proactively contact dealers to facilitate the onboarding application process, ensuring all requirements—including underwriting and payment activation—are met for successful system go-live • Lead the configuration and deployment of software and payment solutions, teaching our configuration standards and best practices to ensure consistency and quality across all implementations • Manage multiple concurrent implementation projects, tracking milestones, coordinating resources across teams, and ensuring timely completion of all implementation phases • Serve as the subject matter expert for product and payment-related inquiries, providing clear answers and guidance to dealers and internal teams throughout the implementation lifecycle • Partner effectively with Sales, Support, Account Management, Product, and Payment teams to ensure seamless customer experiences and resolve implementation challenges • Oversee the entire implementation journey from initial application through successful go-live, including the first successful transaction (batch) processed by the sponsor, and transition to ongoing support

🎯 Requirements

• In-depth knowledge of payment approval processes and procedures for onboarding, deployment, and implementation of merchant services products • Experience with application approval workflows, including underwriting and the steps leading to the first batch received by the sponsor • 3-5 years of experience in software implementation, project coordination, or customer onboarding roles • Strong project management skills with ability to manage multiple priorities and deadlines simultaneously • Strong communication skills (written and verbal) to teach, support, and follow up with dealers and internal stakeholders • Proven ability to collaborate across departments and build effective working relationships with cross-functional teams • Service mindset, attention to detail, and persistence in driving implementations to completion • Ability to work autonomously in a remote environment while maintaining strong team connections • Willingness and ability to travel as needed to support customers and resolve issues on-site

🏖️ Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match) • Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year